Refund Policy - San Vicente Homemade Kakanin

Thank you for choosing San Vicente Homemade Kakanin for your kakanin needs! We strive to provide you with the best products and service possible. Please read our refund policy below regarding orders placed through our reservation platform website:

Order Cancellation:

• Orders can be canceled up to 24 hours before the scheduled delivery or pickup time.
• To cancel an order, please contact us at our official Facebook page or Viber (09178045836) with your order details.

Refund Eligibility:

• Refunds will only be issued for orders canceled within the specified time frame.
• Refunds will not be provided for orders that have already been prepared or dispatched for delivery.

Refund Process:

• Once your cancellation request is received and verified, we will process the refund to the original payment method used for the order.
• Refunds may take up to 3 to 5 business days to reflect in your account, depending on your payment provider.

Perishable Products:

• As our products are perishable, we are unable to offer refunds for products that have been delivered and accepted by the customer, except in cases of quality issues or errors on our part.
• If you are dissatisfied with the quality of the products received, please contact us within 24 hours with supporting photos for our review.

By placing an order through our reservation platform website, you acknowledge that you have read and agreed to our refund policy. San Vicente Homemade Kakanin reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing San Vicente Homemade Kakanin!